HANARé respects your right to privacy, and is committed to protecting and safeguarding your personal data. As part of this commitment, we are following the high standards of the European data protection law, known as the General Data Protection Regulation (GDPR).
1. What information do we collect from you?
The information you give us may include your name and contact details, including address, telephone number, and email address, as well as your payment information. This occurs when you make a booking with us and/or email us your information in regards to a reservation. Information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.
2. How do we use your information?
3. How do we share your information?
We may disclose your personal information to local partners of HANARé who supply services to you on behalf of HANARé, and who need to process personal information in the provision of such services. When you request services from us, you are consenting to the disclosure of your personal information to our partners who may provide such services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information whilst it is in their care.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. We may disclose de-personalised data (such as aggregated statistics) about the users of our website in order to describe our sales, customers, traffic patterns, and other site information to prospective partners, advertisers, investors, and other reputable third parties and for other lawful purposes; but these statistics will include no personally identifying information.
Under certain circumstances we may occasionally be required by law, court order, or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.
Other than this, HANARé will not disclose any of your personal information to any other third parties without your consent.
4. How long will we keep your information?
We will hold your information on our system only for as long as is necessary – such as fulfilling a request for goods and services. After that timeframe, your information will be securely deleted, or in some cases, anonymised.
5. How is your information stored and kept secure?
The website and our server have appropriate technical measures in place to protect against unauthorised or unlawful use of your personal information, as well as the accidental loss, destruction, or damage of your information while under our control. However, no data transmission over the internet can be guaranteed to be 100% secure, and while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
6. Who is responsible for your data?
Hugo Capital LLC, who owns the brand "HANARé", is responsible for your data. Our registered address is Minato-ku, Tokyo, Japan. We are registered as a limited liability company in Japan.
7. What are your rights?
You are entitled to see copies of all personal information held by us, and to amend, correct, or delete such data. You can also limit, restrict, or object to the processing of your data. If you gave us your consent to use your data, for example, so that we can send you marketing emails, you can withdraw your consent by emailing us at email@example.com.
When you get in touch, we will come back to you as soon as possible, and where possible within one month. If your request is more complicated, it may take a little longer to come back to you.
If you have any complaints regarding HANARé’s processing of your personal information, please email us at firstname.lastname@example.org with the subject – Data Controller.
Please note that you have the right to lodge a complaint with the supervisory authority, which is responsible for the protection of personal information in the country where you live or work, or in which you think a breach of data protection laws might have taken place.
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We may collect information about your computer including, where available, your IP address, operating system, and browser type for system administration as part of our audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer. Please note you may not be able to take full advantage of our website if you do so.
Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords, and credit card information are not stored in cookies.